Tell us when something is wrong
Complaints policy
We welcome concerns and use them to improve our work.
How to complain
Email info@atharhub.uk with ‘Complaint’ in the subject or use our contact form. Explain what happened, when it happened and what resolution you seek.
What happens next
We will acknowledge your complaint, assign an appropriate reviewer, keep information confidential where possible and provide a reasoned response. If a concern involves safeguarding, our safeguarding process takes priority.
Escalation
If you remain dissatisfied, ask for a trustee review. Matters within a regulator’s remit may also be raised with that regulator.